Returns & refunds
I want a refund!
Not happy with what you have purchased? Is there a probem with our balloons? Whatever the situation we’re here to help!
We try our hardest to honestly and accurately describe our products.
We encourage you to ask as many questions as you need to and carefully check your order in the checkout prior to purchasing as we do not accept returns or refunds for change of mind or if you have selected the wrong item.
If you receive an incorrect or damaged item, you will need to email us within 7 days at firstname.lastname@example.org with a photograph and description of the issue with your item.
Once you have done this, we will reply with instructions on what to do next.
Please make sure you keep the item so we can arrange a return if goods are deemed faulty.
Should the product be faulty or defective on arrival, we will offer you, full replacement or full refund including postage.
We reserve the right to refuse the return or refund if it is deemed that the product has been mis-used in any way that caused the problem.
For inflated balloon products and decorations, we do not guarantee them after they have left our premises if you are picking up your order or after we have left your home or the venue if we are delivering your balloons.
With balloons delivered Sydney wide, we make it easy to send a special Happy Birthday, Thank You, Get Well Soon or Congratulations wherever the recipient is.
Order custom balloons to make any occasion special! Personalised with a name, a message or your logo are ideal for all occasions.
Event & Party Decor
Choose from various types of decorations to make your event truly special. Contact us for custom design service.
Balloon bouquets lift spirits and are perfect for special occasions. We a huge variety of shapes, sizes, colours and themes, perfect for any festive event.
Order custom balloons to make any occasion special! Printed with a name a message or your logo are ideal for parties, weddings and open houses.
Event & Party Decor
We provide balloon decor with innovative design to your needs.We will work with you together to create your perfect event.
Something different? Check out our sassy balloons selection for the very best in unique or custom, handmade pieces from our range.